Requesting a Payout From Your Balance
When you want to move funds out, open the Withdrawal section in your account dashboard and choose the method you want paid to — Touch 'n Go eWallet, Boost, GrabPay or your linked bank account via DuitNow. We process withdrawal requests in the order they arrive. Your account must have completed identity verification before a payout can be released; that step protects
your funds and keeps the process clean on our end too.
- Open Withdrawal in your dashboard — Find the Withdrawal option under your account menu. Your available balance and any pending amounts are shown there.
- Pick your payout method — Choose Touch 'n Go eWallet, Boost, GrabPay or DuitNow bank transfer — the same options you use for deposits.
- Enter the amount and submit — Type in the amount you want to withdraw, double-check the destination details, then submit the request.
- Verification check before release — We confirm your identity details match before releasing funds. Verified accounts move through this step without extra back-and-forth.