Reference

Your Rights and Our Policy Commitments

jomkiss5 operates under a clear policy framework so you always know where you stand — from how your account data is handled to what governs your use of the platform. Access and eligibility depend on local law and are available where local law permits.

Account PolicyData HandlingCookie UseMember RightsContact Channels
jomkiss5 Your Rights and Our Policy Commitments
DATA AND SECURITY

How We Protect and Manage Your Account Data

Account security and data integrity are handled at the infrastructure level. Every session is protected, payment data tied to Touch 'n Go eWallet, Boost, and GrabPay transactions is not stored on our servers beyond what policy requires, and your account credentials are never shared internally beyond the teams that need them to resolve your request.

Data Retention

We keep your account and transaction records for the period required under applicable policy. You can request a summary of what we hold at any time through the support channels above.

Cookie Policy

We use session and analytics cookies to keep your account working correctly and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice any unusual activity, contact us immediately and we will lock the account while we investigate.

Data Change Requests

To update, correct, or request deletion of your personal data, submit a request via live chat or email. We will process it in line with applicable data protection obligations and confirm the outcome.

POLICY CONTACT

Reach Us About Any Legal or Policy Matter

If you have a question about your rights, want to request a copy of your data, or need clarification on any policy clause, our support team handles these requests directly. You can reach us through live chat, email, or your account message centre — whichever works for you.

Team online

Live Chat

Connect through the live chat window in your account dashboard. Our team handles policy and data queries alongside general account support during operating hours.

Email Support

Send your policy or data request to our support email address. We aim to respond within one business day and will confirm receipt of your request.

Account Message Centre

Log in and use the message centre to submit a formal data access or policy query. All correspondence is logged and tracked until your request is resolved.

Common Questions About Our Legal Terms

Here are the questions we hear most often about how our legal framework works and what it means for your account.

We collect the information you provide during registration — name, contact details, and payment method identifiers such as your Touch 'n Go eWallet or GrabPay account reference. We also log session and transaction data as required by policy.

Retention periods depend on the type of data and applicable policy requirements. Transaction records are kept longer than general session data. You can request a breakdown of what we hold and for how long by contacting support.

Yes. Submit a data access request through live chat or our support email. We will compile the relevant records and send them to you within the timeframe required under applicable data protection rules.

Reach our support team via live chat or email with the details of your concern. If the matter is not resolved to your satisfaction, you may escalate it through the appropriate channel under local law.

The core terms apply to your account regardless of which payment method you use. Specific payment terms — such as processing times and reversal conditions — may vary by method and are set out in the payments section of our policy.

Access and eligibility depend on local law and are available where local law permits. The same account terms apply whether you are in Kuala Lumpur, Melaka, or Kuantan — eligibility is determined by applicable local regulation, not by location within Malaysia.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.